Intermittent Accessibility Issues for Users Under Specific ISPs

Incident Report for Titan Mail

Resolved

This incident has been resolved.

Posted Jul 23, 2025 - 05:13 UTC

Monitoring

A fix has been implemented and we are monitoring the issue.

Posted Jul 22, 2025 - 14:43 UTC

Update

We are continuing to investigate this issue.

Posted Jul 22, 2025 - 06:00 UTC

Investigating

We are currently observing accessibility issues affecting some users accessing Titan services via specific internet specific provider . Our systems remain fully operational under normal network conditions, and the issue appears to be related to internet service provider level blocks or DNS filtering.

Please refer to the following Knowledge Base article for steps to bypass the issue as a temporary solution:

https://support.titan.email/hc/en-us/articles/49097382677017-How-to-access-Titan-if-your-Internet-Service-Provider-is-blocking-it

Posted Jul 21, 2025 - 10:30 UTC

This incident affected: Titan Client (Mail Send, Login, Incoming Mail).