Email Service Disruption Due to AWS Operational Issue

Incident Report for Titan Mail

Resolved

We are gradually restoring the services, and the majority are functioning normally. We are currently monitoring the systems to ensure full stability and performance.
Posted Oct 20, 2025 - 09:00 UTC

Identified

We have identified the underlying issue caused due to AWS service disruption. For more information, you may visit: https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 07:15 UTC

Investigating

Titan email services and apps are affected by a widespread AWS service disruption. AWS has acknowledged the issue and is working to mitigate the issue. We’re actively monitoring the disruption and working to restore services at the earliest.
Posted Oct 20, 2025 - 07:05 UTC
This incident affected: Titan Client (Mail Send, Login, Incoming Mail) and Incoming Mail Delivery, Outgoing Mail Delivery, POP/IMAP, Calendar, Partner APIs.